부동산 지식 37-Agency-c.Forms of Real Estate Agency
a.The Agency Relationship
b.Fiduciary Duties
c.Forms of Real Estate Agency
d.Agency Disclosure Rules
C.FORMS OF REAL ESTATE AGENCY
Single agency
Subagency
Dual agency
No agency
No subagency
The primary forms of agency relationship between brokers and principals are:
single agency, dual agency, and subagency. In a fourth kind of relationship,
referred to as transaction brokerage, no agency relationship exists in the
transaction. Finally, some states are beginning to disallow subagency
altogether. Students are advised to ascertain which agency relationships are
allowed and practiced in their particular state.
Single agency
The agent represents one party in a transaction. The client may be either seller or
buyer.
Seller agency. In the traditional situation, a seller or landlord is the agent’s client.
A buyer or tenant is the customer.
Buyer agency. Recently, it has become common for an agent to represent a
buyer or tenant. In this relationship, the property buyer or tenant is the client and
the property owner is the customer.
Real estate vernacular calls an agent of the seller or owner the listing broker. An
agent who works for the listing broker and who obtained the listing is the listing
agent. A broker who represents a buyer is the buyer’s broker. One who does
this as a specialization is a buyer broker. A broker or salesperson who
represents tenants is a tenant representative.
Subagency
In a subagency, a broker or licensed salesperson works as the agent of a broker
who is the agent of a client. Subagents might include a cooperating licensed
broker, that broker’s licensed salespeople, and the listing broker’s licensed
salespeople, all of whom agree to work for the listing broker on behalf of the
client. In effect, a subagent is an agent of the broker who is agent of the client.
The subagent owes the same duties to the agent as the agent owes to the client.
By extension, a subagent owes all the fiduciary duties to the client.
Outside “co-brokers” and agents. It is common practice for brokers and
salespersons to “cooperate” with a listing broker in finding buyers or tenants. A
listing broker, in return, agrees to share the commission with a cooperating broker.
It is cooperating brokers who form multiple listing services to facilitate the
process of bringing together buyers and sellers.
The broker’s salespersons. All of the listing broker’s salespeople who have
agreed to work for the broker to find a customer are subagents of the listing
broker and owe the fiduciary duties to the broker and, by extension, to the
broker’s client.
Dual agency
Dual agency means representing both principal parties to a transaction. The agent
represents both buyer and seller or tenant and owner. For instance, if a
salesperson completes a buyer agency agreement with a party on behalf of a
broker, and the party then becomes interested in a property listed by the broker,
the broker becomes a dual agent.
Dual agency has become increasingly prevalent with the advent of buyer and
tenant representation. Dual agency may arise from voluntary, specific agreement
between the principal parties or from the parties’ actions, much like implied
single agency.
Conflict of interest. Dual agency contains an inherent conflict of interest.
Since many of an agent’s fiduciary duties can only be rendered to one party,
dual agency is, by definition, difficult, if not impossible.
Written, informed consent. In states that permit dual agency, the agent must
meet strict disclosure requirements, and principals must agree in writing to
proceed with the dual agency relationship.
Disclosed (voluntary) dual agency. The parties to a transaction may create a
dual agency by giving written consent in disclosure forms, confirmation forms,
and sale contract forms. For example, an agent represents a buyer who becomes
interested in a property that the agent has listed with the seller. The agent then
discloses the relationship with the principals to both principals, and the principals
agree in writing to move ahead. A disclosed dual agency is thus voluntarily
created.
Implied and undisclosed dual agency. If a broker or agent acts in any way
that leads a customer to believe that the agent is representing the customer, a
dual agency has potentially been created. For example, a buyer makes
confidential disclosures to the agent who works for the seller and exhorts the
agent to keep them confidential. The buyer wants the house but knows he is
going to lose his job in a month and probably will not qualify for financing. If
the agent agrees to keep the information confidential, the agent has not only
created an agency relationship with the buyer, but is now in a dual agency
situation. Moreover, if the agent fails to disclose the buyer’s confidence to the
seller, the agent has violated fiduciary duty to the seller.
Duties of a disclosed dual agent. A dual agent’s first duty is to disclose the
agency relationship to both principal parties or to withdraw from one side of the
duality. After disclosing, the agent must obtain the written consent of both
parties.
If both parties accept the dual agency, the agent owes all the fiduciary duties to
both parties except full disclosure, undivided loyalty, and exclusive
representation of one principal’s interests.
No agency
In recent years, the brokerage industry has striven to clear up the question of who
works for whom, and who owes fiduciary duties to whom. A recent solution
allows a broker to represent no one in a transaction. That is, the broker acts as a
transaction broker, or facilitator, and is not an agent of either the buyer or
seller. In this relationship, the facilitator does not advocate the interests of either
party.
Duties of the transaction broker, or facilitator. In the role of transaction
broker, the broker’s duties and standards of conduct are to
account for all money and property received or handled
exercise reasonable skill and care
provide honesty and fair dealing
present all offers in a timely fashion
assist the parties in closing the transaction
keep the parties fully informed
advise the parties to obtain expert advice or counsel
disclose to both parties in residential sale transactions all material
facts affecting the property’s value
protect the confidences of both parties in matters that would
materially disadvantage one party over the other.
Duties not imposed on the transaction broker. Since there are no fiduciary
duties binding the transaction broker, the broker is held to standards for dealing
with customers as opposed to clients. These include honesty, fair dealing, and
reasonable care. The transaction broker is under no obligation to inspect the
property for the benefit of a party or verify the accuracy of statements made by a
party.
As state regulatory authorities formalize the facilitator role, it is expected that
brokers will have to obtain written consent from the principal parties, just as in
the case of dual agency.
No subagency
As another response to the problem of ‘who works for whom,’ some states have
recently moved in the direction of disallowing subagency. In this scenario,
subagency is replaced by buyer agency and seller agency only. In other words, an
agent either represents the buyer directly, or the seller directly. An agent who
shows a buyer a property either represents the buyer, or is in fact the listing
agent. Note that this arrangement need not change traditional compensation
structures: an agent may represent a buyer and still receive a portion of the
commission paid by the seller.
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